Terms and Conditions
What happens next?
We'll check our appointments schedule and either confirm your request or offer an alternative.
Card details are requested to secure all appointments but will be charged as follows: Individual appointments - payment is due in full after your appointment by either card or cash. Your card will be charged in the event of a no show or where less than 48 hours notice has been given to make a cancellation.
Group Bookings, Spa Packages, Couples Massage or block bookings for any appointments or group of appointments of 2 consecutive hours or more in length, full payment will be charged once your appointment or treatment plan has been agreed.
Spa Breaks - Dates will be confirmed at requested property and at Spa Uniq prior to full payment being charged.
If unfortunately you have to cancel...
In the unlikely event that you need to cancel your arrangements with us the following cancellation policy will apply:
INDIVIDUAL TREATMENTS - 48 hours notice is required or appointment/s price will be charged in full.
EXCLUSIVE USE, GROUP BOOKINGS and appointments exceeding 2 consecutive hours - Full payment is taken at the time of your reservation and is non refundable in the event of a cancellation. We will require 7 no less than days notice if you wish to change your dates.
SPA BREAKS - Full payment is taken at the time of your reservation and no refund is due in the event of a cancellation.
The above cancellation policies may be relaxed if we are able to re book your treatment plan.
We can accept orders, bookings and payments by telephone, fax and email. After you have placed your order, we will send a confirmation email to you summarising the order. All payments are in Pounds Sterling. The company name for these charges on your statement will be “Spa Uniq Ltd”. Your card will either be retained as a security for your appointment or charged in full according to our terms.
What should I wear / bring ?
The atmosphere is relaxed and informal. We recommend that you come dressed for comfort.
Swimsuits should be worn in the hot tub and sauna. We recommend that for parties of 4 or more that you bring two sets of swimwear if possible.
Customer's own pants are to be worn for most treatments, if appropriate to your treatment we will provide you with disposable underwear.
Please do not bring any or wear jewellery in the spa. We are unable to accept liability for loss or damage incurred to your personal belongings.
The use of mobile phones, personal music systems or computers are not permitted as this may cause disturbance to others.